+62 851-1131-0785 info@uslestari.com Kota Bekasi, Jawa Barat, Indonesia.
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Complaint & Appeal

Submit a formal complaint or appeal against a certification decision

Alur Penyelesaian Keluhan dan Banding

What Is A Complaint?

A complaint is an expression of dissatisfaction from any person or organization to USL, related to its certification activities, other than appeals.

What Is An Appeal?

An appeal is a request from a client to USL to reconsider a decision it has made related to the desired certification status.

Response Time

  • Acknowledgement: 3 working days
  • Full resolution: 14 working days
  • Appeal decision: 30 working days

Complaint & Appeal